Refund policy

6. Returns and Refunds
Once an order is confirmed, Rishigram Organics will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to both parties “i.e. Rishigram Organics and our Customer”. 

A.     In Case of Damaged Product
 We will be happy to re-send and replace the product and it will take 7 to 10 days, Rishigram Organics needs to be notified of damaged product within 2 days from delivery date via email to support@rishigramorganics.com
 In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the product & unboxing video with all items received to be sent. 
 In case of multiple item shipments, only the affected product can be returned and replaced.
 We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

 Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 
B.     In Case of Missing Product
 Rishigram Organics needs to be notified of missing product within 2 days from delivery date
via email to support@rishigramorganics.com.
 In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the product & unboxing video with all items received to be sent. 
 We will be unable to accept a refund request. But we will be happy to promptly re-send the missing product
 Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 
C.     In Case of Spoiled Product
 Rishigram Organics needs to be notified of spoilage of product within 2 days from delivery date via email to support@rishigramorganics.com 
 In the email, order number, date of packaging/ date of manufacture, 2 clear images or video of the product to be shared 
 We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by using traditional/natural

way so no two batches will be identical. We do not compromise in following the natural
production process, we make use of the best and natural ingredients and we ensure that
maximum nutritional value is retained
 We will work with you on providing an amicable solution.
 Product will be replaced after due diligence/check and we assure a fair outcome at all times. 
 Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.