Terms and Conditions
Terms & Conditions
Welcome to Rishigram Organics By accessing or using our website, you agree to abide by the following terms and conditions. These terms govern your use of our platform and services, so please read them carefully.
1. Account Registration
To use certain features of website, you may be required to create an account. You agree to provide accurate information during registration and keep your account details secure. You are responsible for all activity on your account.
2. Use of the App
You agree to use only for lawful purposes and in compliance with all applicable laws. You may not use the app to distribute harmful content, infringe on intellectual property, or engage in any behavior that disrupts our services or other users.
3. Product Information and Availability
We strive to provide accurate product descriptions, images, and pricing on Rishigram Organics, However, we do not guarantee that product information is always complete or error-free. Product availability and prices are subject to change without notice.
4. Orders and Payments
When you place an order, you agree to pay the total amount displayed, including applicable taxes and shipping fees. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including errors in pricing or stock availability.
5. Shipping and Delivery
Shipping times and delivery estimates are provided at checkout, and we strive to meet these timelines. However, delays may occur due to external factors. Rishigram Organics is not responsible for delayed or lost shipments once they have been handed over to the shipping carrier.
6. Returns and Refunds
Once an order is confirmed, Rishigram Organics will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to both parties “i.e. Rishigram Organics and our Customer”.
A. In Case of Damaged Product
We will be happy to re-send and replace the product and it will take 7 to 10 days, Rishigram Organics needs to be notified of damaged product within 2 days from delivery date via email to support@rishigramorganics.com
In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the product & unboxing video with all items received to be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
B. In Case of Missing Product
Rishigram Organics needs to be notified of missing product within 2 days from delivery date via email to support@rishigramorganics.com.
In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the product & unboxing video with all items received to be sent.
We will be unable to accept a refund request. But we will be happy to promptly re-send the missing product
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
C. In Case of Spoiled Product
Rishigram Organics needs to be notified of spoilage of product within 2 days from delivery date via email to support@rishigramorganics.com
In the email, order number, date of packaging/ date of manufacture, 2 clear images or video of the product to be shared
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by using traditional/natural way so no two batches will be identical. We do not compromise in following the natural production process, we make use of the best and natural ingredients and we ensure that maximum nutritional value is retained
We will work with you on providing an amicable solution.
Product will be replaced after due diligence/check and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
7. Intellectual Property
All content on & RISHIGRAM ORGANICS LLP; including images, logos, text, and graphics, is the
intellectual property of Rishigram Organics or its licensors. You may not use, reproduce, or
distribute this content without prior permission.
8. Limitation of Liability
RISHIGRAM ORGANICS LLP is not liable for any direct, indirect, incidental, or consequential
damages arising from your use of the app. This includes, but is not limited to, damages resulting from errors, interruptions, or security breaches.
9. Privacy
We value your privacy and protect your information according to our Privacy Policy. By using the app, you consent to the collection and use of data as described in the Privacy Policy.
